CaptureBeacon Platform Support
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Owner-approved support session

Read-only diagnostics.

This view helps CaptureBeacon support identify configuration and workflow problems. It cannot open Manager View or Field, change records, or reveal participant names, contact details, photographs, locations, or message content.

No standing workspace access: the workspace owner must grant this exact support account access for 4, 24, or 72 hours. Every successful diagnostic view is recorded for the owner, and the owner can revoke it immediately.

Workspace link required

Open the exact support link supplied by the workspace owner.

Support sign-in required

Sign in with the exact CaptureBeacon support account named in the owner's grant.

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Active support grant

Workspace:

Scope:

Workspace health

Event diagnostics

References and totals support troubleshooting without displaying participant information.